购物流程
Online Shopping & Checkout Guide / 线上购物与结账流程指南
Zheng Qiang Herbal Remedies Sdn Bhd (200101021788 (557546K))
Welcome to Qiang Yi Tang (qiangyitang.com). Shopping for premium Traditional Chinese Medicine (TCM), botanical health teas, and wellness remedies online is simple, secure, and fast. Follow our step-by-step guide below to complete your order seamlessly.
Step-by-Step Checkout Guide
Find & Select Products
Easily locate your desired wellness items using our convenient website navigation:
- Search Bar: Enter keywords, product names, or health categories directly into the top search bar.
- Category Navigation: Browse through top menu categories such as Best Sellers (热销产品), Find a Physician (找良医), and TCM Column (中医药分享专栏).
- Product Details & Customization: Click on any product to review detailed benefits, usage directions, and ingredients. If you have special TCM preparation requests (e.g., custom decoction or formula notes), you can add specific instructions.
Add to Cart & Apply Discounts
Once you find your desired item, choose your preferred quantity and click "Add to Cart" (加入购物车).
- Review Cart: Click on the shopping cart icon at the top right to view your selected items, modify quantities, or remove products.
- Apply Coupon / Loyalty Points: Enter any valid discount codes or apply accumulated membership reward points before proceeding.
- Free Shipping Check: Check if your order qualifies for our current Free Shipping promotion threshold.
Enter Shipping & Recipient Details
Click "Checkout" to navigate to the secure order details page:
- Recipient Information: Provide the recipient's full name, valid Malaysian mobile phone number (preferably connected to WhatsApp), and complete delivery address including Postcode and State.
- Member Express Checkout: Logged-in members can quickly select pre-saved shipping addresses from their Address Book (收货地址簿).
- Delivery Method Selection: Choose your preferred shipping mode (Standard Express Courier across West/East Malaysia or Cash on Delivery where eligible).
Select Payment Method & Place Order
Select your preferred payment options from our secure payment choices:
- FPX Online Banking: Direct online transfers via major Malaysian banks (Maybank, CIMB, Public Bank, RHB, Hong Leong, Bank Islam, etc.).
- Credit / Debit Card: Visa and Mastercard payments via encrypted SSL gateway.
- E-Wallets: Touch 'n Go eWallet, GrabPay, or approved digital wallets.
- Manual / Offline Bank Transfer: Transfer directly to our CIMB Bank Account. (Please upload or email your payment slip to admin@qiangyitang.com within 24 hours to prevent order cancellation).
- Cash on Delivery (COD): Available exclusively for selected Penang & Klang Valley regions.
Order Verification & Dispatch
Once your order and payment are received, our fulfilment team will process your order immediately:
- Order Confirmation: An automated order receipt email will be sent instantly to your registered email address.
- Same-Day Dispatch Cut-off: Orders placed and paid before 2:00 PM (Monday to Friday) are packed and dispatched on the same business day!
- Shipping Tracking Notification: Once handed to our courier partner (City-Link Express, Pos Laju, etc.), you will receive a tracking number via Email or WhatsApp.
Receive Order & Product Review
Your package will arrive within the estimated transit time:
- Peninsular Malaysia: 1 – 3 business days.
- East Malaysia (Sabah & Sarawak): 3 – 7 business days.
- Inspection & Support: Upon receiving, please inspect your items. Should you encounter any issues (damaged parcel or wrong items), please notify us within 3 calendar days.
- Leave a Review: Log in to your member account to rate your items and earn reward points!
Important Pricing & Policy Notice: Product prices, stock status, shipping rates, and promotional terms are subject to adjustment. Final order details will strictly follow the confirmed information presented upon submitting your order checkout.
Need Help with Your Order?
If you encounter any issues during checkout or have questions regarding custom herbal preparation, our customer care team is here to help:
Customer Support Email: admin@qiangyitang.com
Operating Hours: Monday – Saturday (9:30 AM – 6:00 PM)
Company HQ: 19 Jalan Pinhorn, Jelutong, 11600 Pulau Pinang, Malaysia
欢迎选购 强益堂 官方网店（qiangyitang.com）道地优质中药材、养生茶饮及保健产品。为了让您享有顺畅无忧的线上购物体验，我们为您准备了清晰明了的六步购物与结账流程指南：
线上购物与结账六步指南
查找与挑选商品
您可以通过以下多种便捷方式在强益堂官方网店快速查找所需商品：
- 关键字搜索： 在页面顶部的搜索框中直接输入产品名称、中草药功效或产品型号进行快速搜索。
- 分类导航浏览： 通过顶部导航栏浏览分类，例如 热销产品、找良医 及 中医药分享专栏。
- 查看详情与特殊备注： 点击商品进入详情页查看产品功效、配方成分与使用指引。如对煎药或定制中药有特殊要求，可在备注栏留言。
加入购物车与应用优惠
选中满意的商品后，选择购买数量，点击 “加入购物车” (Add to Cart)：
- 管理购物车： 点击右上角购物车图标，可随时修改购买数量、删除商品或将其存入收藏夹。
- 输入优惠码 / 使用积分： 结算前可输入有效的优惠券代码或勾选抵扣会员积分。
- 免运费门槛提示： 系统会自动提示您距离全店免运费优惠还差多少额度。
填写收货信息与配送选项
点击 “去结算” (Checkout) 进入订单信息确认页面：
- 收货人详细资料： 请准确填写收货人姓名、有效手机号码（建议开通 WhatsApp）及完整的配送地址（含邮政编码 Postcode 和州属）。
- 常用地址快捷选择： 已登录会员可直接从 “收货地址簿” 中一键选择已保存的常用地址。
- 选择配送方式： 系统将自动根据地址与包裹重量计算运费，提供普通快递送货上门或特定区域货到付款。
选择支付方式并提交订单
强益堂为您提供多种安全便捷的付款渠道：
- FPX 网上银行转账： 支持马来西亚各大银行（Maybank, CIMB, Public Bank, RHB, Hong Leong 等）在线实时结算。
- 信用卡 / 借记卡： 支持 Visa & Mastercard 安全加密支付。
- 电子钱包 (E-Wallet)： 支持 Touch 'n Go eWallet、GrabPay 等主流电子钱包。
- 手动 / 线下银行转账： 转账至强益堂 CIMB 官方银行账户。（请在下单后 24 小时内将转账凭证/截图发送至 admin@qiangyitang.com，逾期订单将自动取消）。
- 货到付款 (COD)： 目前仅限马来西亚槟城（Penang）及雪隆地区（Klang Valley）指定范围。
订单审核与仓库发货
成功提交并完成支付后，强益堂团队将即刻为您处理订单：
- 系统电邮确认： 系统将第一时间向您的注册电邮发送订单确认明细。
- 当日截单发货时效： 凡在 周一至周五 下午 2:00 前 完成付款的订单，将于当天安排配药、打包并发出！
- 物流追踪通知： 包裹移交快递公司（City-Link Express、Pos Laju 等）后，运单追踪号（Tracking Number）将通过电邮或 WhatsApp 发送给您。
确认收货与评价商品
您的包裹将于预计送达时间内送达：
- 西马地区 (Peninsular Malaysia)： 发货后约 1 – 3 个工作日送达。
- 东马地区 (Sabah & Sarawak)： 发货后约 3 – 7 个工作日送达。
- 开箱核对与售后服务： 收到货品后请及时开箱核对。如遇破损或发错货，请于签收后 3 天内 联系客服。
- 商品评价： 确认收货后可登录会员中心对商品进行评价，赚取更多积分！
温馨提示： 商品价格、库存状态、优惠政策及运费标准等均有可能根据市场情况不定期调整，最终成交信息以您提交订单时结算页面显示的最新数据为准。
订购过程遇到问题？
如果您在下单或支付过程中需要任何协助，或需要咨询中药调配与配方建议，欢迎随时与强益堂客服联系：
客服电邮： admin@qiangyitang.com
服务时间： 星期一至星期六（09:30 AM – 06:00 PM）
总店地址： 19 Jalan Pinhorn, Jelutong, 11600 Pulau Pinang, Malaysia